E-Learning Solutions: Focus on Retail Industry
Providing superior customer service is not an innate talent, but a learned ability based on a set of teachable skills. Consider this: research shows that when retail staff is proactive about offering product information, informs the customer of new opportunities, and provides consistently good service throughout a customer interaction, the average repurchase increases by 32%. To help you take full advantage of this profit potential, DigitalThink offers retail-specific, custom e-learning solutions.
We provide a full range of web-based training and learning services-from planning, design, and courseware development to delivery, maintenance and support-for every type of retail environment. Our proven e-learning solutions dramatically improve the skills of employees in customer-facing roles and provide management training that focuses on both customer and employee interactions. And courses are designed to fit the fast-paced retail environment-- employees can take online training quickly and get back to the floor equipped with confidence in their skills and product knowledge.
| Retail Industry Challenges |
DigitalThink's Solution |
| Geographically dispersed employees |
- Online courses offer a cost-effective method for training chain-wide.
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| High staff turnover |
- Gives employees the skills they need and the confidence to "stick with it."
- Cost-effective retail training method for getting new employees up-to-speed, fast.
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| Rapidly changing training needs |
- Online courses are quickly and easily updateable.
- Online training is always up-to-date-no old manuals or version control issues.
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| Accountability of training |
- Link learning results to business results.
- Built-in reporting and tracking for analyzing program spending and effectiveness.
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| Tight budget constraints |
- Online courses are scalable to 1,000/10,000/100,000 employees.
- Web-based training is cost effective.
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| Consistent, just-in-time online training for customer-facing personnel. |
- Web-based retail training and management training offer consistent results, regardless of location.
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