Customer Training Profile
DigitalThink helps Circuit City Improve Sales and Service
Circuit City uses DigitalThink's custom e-learning courseware to keep over 40,000 associates and managers current on the latest electronic products. Courses are short and succinct so Circuit City employees can take them fast and get back to the store floor.
DigitalThink's Training Solution
DigitalThink develops and delivers a broad range of custom courses for Circuit City, covering:
- Product knowledge
- Sales skills
- Customer service
As a result, DigitalThink's custom e-learning has helped Circuit City realize over $100 million in cost and savings. The training has been so successful that more expensive commission-based associates have been replaced with less-expensive hourly associates. Circuit City has found that the hourly associates sell just as well--when they are trained with DigitalThink's e-learning courses.
To view a flash presentation of this Circuit City profile, click here.
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